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"*" indicates required fields What Is Your Enquiry About?*Positive FeedbackMad Mex AppGeneral EnquiryDelivery ComplaintComplaintWould You Like To Be Contacted In Regards To Your Complaint?* Yes No First Name*Last Name*Email*Phone Number*How Did You Order?*In restaurantMad Mex AppLocation*AlburyBankstownBateau BayBaysideBlacktownBondi JunctionBourke StreetBroadmeadowsBrookfield PlaceBrowns PlainsCameron ParkCanberra CentreCarouselCastle TowersCherrybrookCrown StreetDFO HomebushDFO PerthDFO South WharfDoncasterDubboEast GardensErina FairGatewayGreen HillsGregory HillsHay StreetHighPointHornsbyHurstvilleJoondalupKarrinyupKnoxMacarthurMacquarieMaroubraMelbourne CentralMelbourne EmporiumMarketown NewcastleMerrylandsMet CentreMirandaMt DruittMt GravattNarellanNewingtonNorthlandNorwestOran ParkPacific FairParkmoreParramattaParramatta WestfieldPenrithRandwickRockdaleRouse HillSchofieldsSouth MelbourneStanhopeSunshine Coast AirportSX TowerSydney Airport - International T1Sydney Airport - Domestic T2Sydney Airport - Domestic T3 (Qantas)Sydney Central PlazaThe GlenTuggerahTweed CityUTSVictoria GardensWarriewoodWarringah MallWatergardensWaurn PondsWest GosfordWintergardenZetlandDate of Visit*Time of Visit*This field is hidden when viewing the formIn restaurantDine InTake AwayThis field is hidden when viewing the formMad Mex AppPick UpDeliveryThis field is hidden when viewing the formDeliveryMenulogDoorDashUber EatsThis field is hidden when viewing the formWhat is your compliment about?Product - AppearanceProduct - Flavour & FreshnessService - Cleanliness & ambienceService - Customer ServiceDelivery/pick up OrdersOtherThis field is hidden when viewing the formWhat went wrong?ProductServiceThis field is hidden when viewing the formWhat was your meal?BurritoNaked BurritoNachosGrande MeltTacosQuesadillasSnackitosCorn ChipsGuacamoleOtherThis field is hidden when viewing the formSelect area for complaintAppearanceAccuracyFlavour & FreshnessOtherThis field is hidden when viewing the formAppearanceSize/quantityValue for moneyOtherThis field is hidden when viewing the formAccuracyInconsistencyMissing an itemWrong itemOtherThis field is hidden when viewing the formFlavour & FreshnessTasteCold/HotQualityOtherService*Cleanliness & AmbienceCustomer ServiceDelivery/Pick up OrdersOtherCleanliness & Ambience*HygieneRestroomMusicDinning areaOtherCustomer Service*Poor customer serviceSpeed of serviceOtherDelivery/Pick Up Orders*Late deliveryIssues at pick upDid not receive my entire orderOtherCategory*Promo/Campaigns EnquiryIngredients/Allergens EnquiryEmployment OpportunityBecome a FranchiseeBecome a SupplierSponsorship/Partnership EnquiryWebsite EnquiryNew Product IdeasOtherProduct*AppearanceFlavour & FreshnessOtherMad Member's ID Mad Member ID Instructions Mad Member’s ID can be found in the Mad Mex app. Follow these steps: Select the Open card button in the top left below your name. Your ID will be displayed above the large barcode. App Category*Sign Up BonusBirthday BurritoEmail/Phone VerificationOtherThis field is hidden when viewing the formMAD DOLLARS*Missing MAD DOLLARSTransfer StampsTransfer VouchersThis field is hidden when viewing the formDevice*AndroidIOSThis field is hidden when viewing the formSelect Issue*App CrashesReset PasswordRegistrationPOS IssuesOtherThis field is hidden when viewing the formMembership*Changing Email AddressCombine/Merge AccountsManage Account DetailsMissing AccountsOtherSubject*Description*Would You Like To Attach Something? Drop files here or Select files Max. file size: 512 MB, Max. files: 1. Feel free to attach a photo or video of the issue. Looking for an exciting career opportunity with Mad Mex? Click here to explore our current job openings and join our dynamic team where passion meets flavour. Interested in joining the Mad Mex familia as a franchisee? Click here to learn more about the exciting opportunities we offer and how you can start your own Mad Mex franchise. How to Issue a Complaint About Delivery We appreciate you reaching out to us. Please note that we are unable to issue credits or refunds for delivery issues through this form. To ensure your concern is resolved quickly, we kindly ask you to contact your delivery provider directly using the steps below: Menulog: Open the Menulog app or website and navigate to "Order History." Select the order in question. Click "Help" or "Report an Issue" and choose the appropriate option for your concern. Follow the prompts to submit your complaint. DoorDash: Open the DoorDash app or website and go to "Orders." Select the order you’re concerned about. Click "Help" or "Report an Issue" and describe the problem. Submit the complaint, and DoorDash will review it. Uber Eats: Open the Uber Eats app or website and find your "Order History." Select the order you’re experiencing issues with. Tap "Help" or "Problem with Order" to report the issue. Complete the prompts to file your complaint. CAPTCHA
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