Terms and Conditions

This Website is owned by MAD MEX FRESH MEXICAN GRILL PTY LTD ACN 123 293 676 (Mad Mex) and operated by Mad Mex and/or a third party provider.

By accessing, browsing or using the Mad Mex website (Site), you agree to be bound by these terms, conditions and disclaimers as amended from time to time (Terms of Use). Please read these Terms of Use carefully before using the Site.

These Terms of Use are in addition to any other terms and conditions that apply to the sale of goods or provision of services by Mad Mex through the online ordering portal or through the Mad Mex Application for iOS and Android (App). If you do not agree to be bound by these Terms of Use, then please immediately discontinue your use of the Site.

Mad Mex may amend these Terms of Use from time to time without notice.  Any amendment will be effective immediately upon being posted on the Site.  Your continued use of the Site after any amendment becomes effective, will constitute your agreement to be bound by these Terms of Use, as amended.

PRIVACY

1. Mad Mex may collect, use, store, record and transmit your personal information entered on this Site. For further details, please refer to Mad Mex’s Privacy Policy available at https://madmex.com.au/privacy-policy/.

USE OF THE SITE

You agree you will not transmit to Mad Mex or upload to or through the Site any Harmful Code, or use or misappropriate the Site for your own commercial gain. “Harmful Code” shall mean any software (sometimes referred to as “viruses,” “worms,” “Trojan horses,” “time bombs,” “time locks,” “drop dead devices,” “traps,” “access codes,” “cancelbots” or “trap door devices”) that: 

6.1 is designed to damage, disrupt, disable, harm, impair, interfere with, intercept, expropriate or otherwise impede in any manner, any data, storage media, program, system, equipment or communication, based on any event, including for example but not limited to (i) exceeding a number of copies, (ii) exceeding a number of users, (iii) passage of a period of time, (iv) advancement to a particular date or other numeral, or (v) use of a certain feature; or would enable an unauthorised person to cause such result; or 

6.2 would enable an unauthorised person to access another person’s information without such other person’s knowledge and permission. 

Without limiting the foregoing and by way of example only, users may not: 

7.1 generate or facilitate unsolicited commercial email (Spam). Such activity includes, but is not limited to: 

(a) sending messages in violation of any applicable anti-spam law; 

(b) imitating or impersonating another person or his, her or its email address, or creating false accounts for the purpose of sending Spam; 

(c) data mining any Mad Mex property; 

(d) sending messages to users who have asked not to be contacted; or 

(e) selling, exchanging or distributing to a third party the contact information of any person without such person’s knowledge of, and continued consent to, such disclosure; 

7.2 intentionally distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other Harmful Code or items of a destructive or deceptive nature; 

7.3 conduct or forward pyramid schemes or similar programs; 

7.4 transmit content that may be harmful to minors; 

7.5 impersonate another person (via the use of an email address or otherwise) or otherwise misrepresent yourself or the source of any email; 

7.6 transmit another’s intellectual property or other proprietary or confidential information without such owner’s or licensor’s permission; 

7.7 transmit another’s intellectual property or other proprietary or confidential information without such owner’s or licensor’s permission; 

7.8 violate the legal rights (such as rights of privacy and publicity) of others; 

7.9 promote or encourage illegal activity; 

7.10 interfere with other Mad Mex users’ enjoyment of the Site; 

7.11 modify, adapt, translate, or reverse engineer any portion of the Site; 

7.12 remove any copyright, trademark or other proprietary rights notices contained in or on the Site; 

7.13 reformat or frame any portion of the web pages that are part of the Site without Mad Mex’s explicit written permission; 

7.14 bypass any limitations or suspensions of functionality; and 

7.15 provide false information. 

USE OF THE SITE BY MINORS

1. The Site is not directed to individuals under the age of fourteen (14), but if you are under the age of 18 or the age of majority in your jurisdiction, you must use the Site under the supervision of a parent or legal guardian, or responsible adult.

USE OF THE ONLINE ORDERING SYSTEM

1. If you electronically order Products from us (including through our online ordering website and mobile App), you are responsible for maintaining the confidentiality of your personal details, password and payment details. You agree to accept full responsibility for all your activities on our online ordering website and mobile App. 
2. We have the right to change, suspend or terminate the online ordering system (or any part of it) at any time without prior notice. 
3. The Mad Mex online ordering system must only be used by persons over the age of eighteen (18) years, or otherwise under the supervision of an adult or guardian. Mad Mex reserves the right to refuse service, terminate your access to the online ordering website or mobile App, remove or edit any content or cancel your order/s in its sole discretion and without prior notice to you. 
4. In making the Mad Mex online ordering system (website and mobile app) available for use, Mad Mex merely acts as an agent of franchisee stores from which the products or services will be provided (as selected by you or determined based on proximity to the delivery address), does not provide you with any goods or services, and makes no warranties or representations regarding the goods and services to be provided (including availability and delivery). 
5. Mad Mex does not guarantee that the online ordering website or mobile App will be free from viruses or other harmful components and you agree to hold harmless Mad Mex from any claim, judgement, loss, expense, liability from any viruses or harm suffered by you as a result of using the applications, online ordering website or mobile app, and reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack. 
6. In using the Mad Mex online ordering system (whether via the website or mobile App) you acknowledge that all orders are treated as an express intention to purchase the nominated goods or services for the agreed online prices and acknowledge that you contract with the individual store from which you order and not Mad Mex and therefore you have no claim, recourse or action against Mad Mex whatsoever (except where you order from a Mad Mex owned store) and indemnify Mad Mex from all claims, losses, judgement, liability and damage relating to a failure of the online ordering system. Payment is required in full at the time of order. If we can’t process your payment, we will instruct the relevant franchise store not to fulfil your order.
   

USE OF THE MAD MEX – MAD MEMBERS APP

1. As of August 2024, by signing up and participating in the Mad Mex Mad Members program, you agree to these terms and conditions including the privacy policy, as amended from time to time. Continued use of the program by you will constitute your acceptance of any changes or revisions. If you do not agree with these terms, please do not use the service. 
2. The Mad Mex Mad Members Membership Program (“Program”) is operated by Mad Mex Fresh Mexican Grill Pty Ltd from Level 2, 71 York Street, Sydney, NSW, 2000. The Program is available at all Mad Mex restaurants across Australia, excluding Airport Locations. 
3. Participation in the Program is for personal use only and open to individuals 18 years and over and have a unique valid email address and mobile phone number. Individuals under 18 years must have parent or guardian’s okay prior to registering for the Program and the parent or guardian must read and agree to these terms. Mad Mex reserves the right to request the parent or guardian to confirm consent of the individual’s participation at any time. 
4. You agree that you will only register one account as a user. Multiple accounts per user (determined by name, email, or mobile number) will result in the additional accounts being closed, and any benefits and rewards attached to any of the account cancelled or forfeited, at the absolute discretion of Mad Mex. 
5. To participate in the Program, you must: 
6. Download the official Mad Mex Mad Members App.
7. Follow the prompts to register.
8. III. Complete and submit your details; and 
9. Once you have successfully registered, you will be a Mad Member (also referred to as “you” in these Terms) of the Mad Members Membership Program. You will be provided with a unique Mad Member Reference number and barcode, that will be contained within your app.

Rewards

Upon verification of your account, you agree to receive benefits and rewards as determined and communicated by Mad Mex. Benefits and rewards may be sent to you directly to your registered email account or Mad Mex App or advertised in various mediums and channels. All benefits and rewards, are offered to you and cannot be transferred or exchanged, unless stated otherwise. No vouchers are redeemable via our exclusive Delivery Partners.  

Upon completion of your first transaction as a registered Mad Member you will be issued with a $5 MAD DOLLAR sign up bonus. To be eligible, you must be a registered Mad Member and complete a minimum order of $1 or more. This will be valid at any Mad Mex restaurant (takeaway/ dine in) excluding airports. This reward will expire 30 days from the date you have signed up. The voucher is not transferrable and cannot be used in conjunction with any other offers.

A free Birthday Burrito voucher will be issued on the first day of the month that you have registered your birthday as. Each registered member is eligible for 1 Birthday Burrito every 12 months. The voucher will become available if a registered Mad Member has spent a minimum of $10 or more as a Mad Member in their lifetime. This Birthday Burrito voucher is available to redeem at any Mad Mex restaurant (excluding airport locations) via in-app redemption only. You can choose to redeem a free Burrito or Naked Burrito. Additional charges apply for extras. The voucher will expire 30 days following the issue date.

On every purchase, you will receive 1pt for every $1 spent. Once a total balance of 50pts is achieved, this will convert to $5 MAD DOLLARS. The points balance will reset to 0 to restart your points collection. You can choose to redeem MAD DOLLARS via in-app or in-restaurant. MAD DOLLARS are eligible to be earned and redeemed at all Mad Mex locations (excluding the Airports). MAD DOLLARS will expire 12 months from when issued. To redeem the benefits and rewards offered under the program, you must be a registered Mad Member, present the MAD DOLLAR balance, code, app barcode and any other material as directed by Mad Mex on your smartphone or electronic device using the Mad Mex app prior to the expiry date stated or otherwise specified in these terms and conditions (no extensions will be given). Specific conditions may apply to certain benefits and rewards supplied, of which will be detailed with the benefit or reward coupon advertising or communication. 

All benefits and rewards will be sent to the registered email or Mad Members App and are subject to availability. Substitutes may be offered at Mad Mex’s absolute discretion. Any prices or values stated in connection or for a benefit or reward is correct at the time of publication. Blackout periods, such as public holidays, restaurant closures etc. may apply. Mad Mex in its absolute discretion may change or amend a benefit or reward, including ceasing the benefit or reward, without notification. Mad Mex is not responsible for any late, lost, misdirected, damaged or undeliverable benefits and rewards. 

Benefits and rewards can be earned for purchases made online (pick-up via app) at Mad Mex restaurants (dine-in/takeaway). Benefits and rewards cannot be earned or redeemed against purchases made through third party providers, delivery services or other goods or services as communicated by Mad Mex from time to time. 

You may receive personalised offers that are only available to you and other select members, as determined by Mad Mex. Certain benefits and rewards may not be available to all Mad Members because of age, or legal requirements, for an example benefits involving alcohol. It is at Mad Mex’s absolute discretion whether to supply you with these or any benefits or rewards. 

Personal information collected by Mad Mex will be used to communicate with you as a Mad Member and provide you with benefits and rewards updates under the Program. Participation in the Program is conditional to you providing the required personal information. You consent to receiving marketing communications via email or through the Mad Mex App, unless you advise us otherwise and you agree to the release of your personal information to authorised third parties as necessary to carry out the Program. For details of our privacy practices including how we collect, use, and disclose personal information and how to make a complaint regarding the management of your personal information, please read our Privacy Policy at https://madmex.com.au/privacy-policy/ 

It is the responsibility of the Mad Member to advise Mad Mex of any change of account details including name, email, mobile number etc as soon as practicable after the change. Updates can be made on the Mad Members App or by contacting Mad Mex directly via https://madmex.com.au/contact/, further verification requirements may be required. Mad Mex is not responsible for any late delivery or loss of benefits or rewards to Mad Members relating to any failure by you to notify us of any change in your details. 

Mad Members are responsible for all activity in the account including any activity by a third party. Individuals cannot share or have multiple individuals use or redeem the same Mad Member Account. Only one account can be linked in the Mad Member App. 

Mad Mex is not responsible for any unauthorised use or access of a Mad Member’s account including through the Mad Members barcode and redemption of benefits and rewards by third parties, including the unauthorised use of a reward code sent to a Mad Member. It is each Mad Member’s responsibility to protect their account from misuse or access. 

Mad Mex reserves the right, at any time, to verify the validity and status of actual or prospective Mad Members, registrations, verification of account details and any benefits or rewards issued and redeemed, including a Mad Member’s identity, age, email, and mobile phone number. 

In the instance of a dispute of identity (including name, age, email, or mobile phone number) of an actual or prospective Mad Member, Mad Mex reserves the right, in its absolute discretion, to reject or determine the identity of the member. 

Mad Members’ accounts may expire if no transactions are made on the Account for a consecutive period of 24 months, after which any benefits and rewards earned or supplied will be forfeited, with no remuneration. 

Mad Members must not provide false or misleading information to Mad Mex and must not alter, reproduce, disclose, or interfere with the details of other Mad Members including prospective members. 

Use of the Mad Members App may be dependent on certain hardware and software to operate, use or access any part of your account including benefits and rewards. Mad Mex is not responsible for a Mad Member’s inability to access the Mad Member App due to incompatible hardware or software. 

Mad Mex reserves the right, in its absolute discretion and without prior notice, to remove benefits or offers, terminate, or disqualify any Mad Member Mad Mex has reason to believe has contravened these terms or has tampered or compromised any part of the Program that could jeopardise the fair and proper conduct of the Program. Failure by Mad Mex to enforce any of its rights at any stage does not constitute a waiver of those rights. Mad Mex legal rights to recover any loss, damages or other compensation from such offender are reserved. 

LICENCE

Subject to your compliance at all times with these Terms of Use and any other terms notified to you in a written agreement between you and us, Mad Mex grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable licence to: 

51.1 access and use the App on your personal device solely and exclusively in connection with your use of the Services; and 

51.2 access and use any content, Information and related materials made available through the Site or App.

Membership to the Program is free however all expenses for internet access to use the Mad Members App, access the Program website, or access benefits and rewards offered are the responsibility of the Mad Member. 

DISCLAIMER

The Information is provided by Mad Mex in good faith on an “as is” basis without warranty of any kind. Mad Mex does not warrant, guarantee or make any representation regarding the accuracy, adequacy, reliability, completeness or timeliness of the information contained on the Site (collectively, the Information), or that it is suitable for your intended use. 

You agree and acknowledge that you have not made known to Mad Mex either expressly or by implication, any purpose for which you require the Site, and you have the sole responsibility of satisfying yourself it is suitable for your intended use.

The Information provided is of a general nature only and should not be used as the basis for making any decision, without consulting primary, more accurate, complete or timely sources of information and relating it to your personal, financial and/or health circumstances. 

The Site may contain historical Information that is not current and is provided for reference purposes only. 

The Information does not constitute professional advice. 

Mad Mex does not warrant or represent that the Information is free from human or mechanical error, technical inaccuracies or other typographical errors or defects. The use of the Site and the Information is at your own risk. 

Mad Mex reserves the right to vary or modify the Information contained on the Site, to change or discontinue any feature or part of the Site, to change the hours of availability and the equipment required to obtain access to the Site, without notice and without liability. 

Mad Mex makes no warranties, guarantees or representations that the material on the Site will not cause damage or that the material is free from any computer virus or other defects. It is your responsibility to complete a virus check and similar checks on any Information downloaded. 

All warranties, representations and implied terms and any liability which may arise in relation to your access to the Site or the Information are expressly excluded to the extent permitted by law. 

Mad Mex reserves the right to suspend or terminate your access to the Site at its sole discretion for any reason. 

Mad Mex will use reasonable endeavours to ensure that the Site is available continuously. However, Mad Mex does not guarantee that access to the Site will be continuous or uninterrupted.

ALLERGENS & VEGAN PRODUCTS

Mad Mex will endeavour to provide allergen-free, gluten free or Vegan Products if requested by you in respect of an order. However, traces of allergens, gluten, meat and dairy may be unintentionally present in food due to cross-contamination during store operations. We cannot guarantee that your order will be 100% allergen, gluten, meat or dairy free but we will endeavour to ensure your order is at it was ordered.

INDEMNITY & LIMITATION OF LIABILITY

You agree to defend, indemnify and hold harmless Mad Mex, the Master Franchisor and related corporations, affiliates, and officers, directors, employees and agents of those entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from or in connection with: (i) your use of and access to the Site and App (including any online ordering applications); (ii) your violation of any term of these Terms of Use; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right. 

To the extent permitted by law, Mad Mex, its directors, employees, contractors and representatives will in no way be liable to any party for any injury, loss or damage arising out of or related to the use of (or the inability to use) the Information, any opinions displayed on the Site, or any information made available in response to any enquiries or the selection of goods or services referring to it. 

To the extent permitted by law, Mad Mex will not be liable for any direct, indirect, incidental, special or consequential loss or damage, including loss of programs or data, loss of business, business interruption, or lost profits. If your use of the Site results in the need for servicing or replacing of any equipment, Mad Mex will not be liable for those costs to the extent permitted by law. 

Where liability cannot be excluded, to the extent permitted by law, any liability incurred by Mad Mex is limited to the re-supply of the Information on the Site, or the reasonable costs of having the Information re-supplied.

LINKS TO OTHER SITES

You may from time to time be able, through hypertext or other computer links, to gain access to other websites operated either by Mad Mex, its affiliates (Linked Sites) or other third parties (Third Party Linked Sites). 

The Linked Sites may have different terms of use and policies relating to privacy. 

Unless otherwise specified, the Third Party Linked Sites are not under Mad Mex’s control. The Third Party Linked Sites may have different terms of use and policies relating to privacy and may be subject to different laws. Mad Mex is not responsible for the content of any Third Party Linked Sites, or any changes or updates to such sites.  Mad Mex provides these links for your convenience only.  You link to any such Third Party Linked Sites at your own risk. Mad Mex is not a party to any transaction between you and a Third Party Linked Site. Unless specified, Mad Mex does not sponsor, endorse, adopt, confirm, guarantee or approve of any material or representations made in those Third Party Linked Sites.

INTELLECTUAL PROPERTY

The copyright on the Site is owned by Mad Mex and/or its affiliates. All present and future rights are reserved. 

You acknowledge and agree that all content, coding, graphics, images, animations and Information available on this Site is protected by copyright, trade mark or other intellectual property rights and laws. 

No part of the Information displayed on the Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or manner without Mad Mex’s prior written consent. However, you may download and print these Terms of Use for your personal non-commercial use. 

You expressly acknowledge that your use of the Site does not result in you gaining any right, title or interest to the Information or any other aspect of the Site. 

Commercial use of the Site and the Information is expressly prohibited. 

All trade marks and trade names which appear on this Site are proprietary to Mad Mex and/or its affiliates. Use of these trade marks without the owner’s consent will infringe the owner’s intellectual property rights.  Nothing in this Site should be interpreted as granting any rights to use or distribute any names, logos or trade marks except with the express written consent of the respective owner.

MISCELLANEOUS

By accessing and using this Site, you agree to submit to the exclusive jurisdiction of the courts of the State of New South Wales, Australia, and the courts entitled to hear appeals from those courts. If you access this Site from other jurisdictions, you are additionally responsible for compliance with local laws. 

If a provision (or part of it) is held to be unenforceable or invalid, then it must be interpreted as narrowly as necessary to allow it to be enforceable or valid. 

If a provision (or part of it) cannot be read down, then the provision (or part of it) must be severed from these terms of use and the remaining provisions (and remaining part of the provision) are valid and enforceable. 

A party may exercise its rights at any time and does not waive those even if that party previously waived a breach or default of all or part of the same or other provision or delayed or omitted to exercise its rights. 

A waiver is only effective if it is signed by the party granting the waiver and only to the extent set out in the waiver.